11 Jobs in Bethesda, MD
Bristol Bay Native is Hiring a Help desk specialist Near Bethesda, MD
VGS is seeking a Computer Specialist Help Desk Center
General Duties :
- Receive tickets via ServiceNow ticketing system, prioritizing tasks and assignments
- Serve as the first point of contact for customers reporting technical issues.
- Utilize government furnished equipment (GFE) to support Incident, Problem and Request Management processes leveraging the ITIL service framework and best business practices.
Technical support includes answering telephones, email, virtual support rooms, and walk-in service.
- Investigate and resolve technical issues within the designated Service Level Agreement (SLA) for Requests and Incidents, provide status, updates, and escalation of events, and document the troubleshooting and resolution tasks within the ticketing system.
- Use a ticket tracking system such as ServiceNow to access assigned tickets and close them.
- Perform computer troubleshooting and setup processes requiring multiple detailed processes and procedures.
- Multi-task 3-5 concurrent computer support activities with detailed processes.
- Recall from memory in a timely manner established computer support techniques.
- As needed, perform troubleshooting for computer break-fix processes and software upgrades.
- Document all troubleshooting and resolution steps within the customers ticketing system
- Provide advanced level troubleshooting for Windows computer systems
- Escalate incidents and problems as necessary
- Work with internal technology teams to provide complete solution to customer’s needs
Requirements :
- 3 Years troubleshooting Windows 7 and Windows 10 Operating Systems.
- Bomgar / SCCM Remote Tools / RDP experience for remote troubleshooting.
- Ability to lift / move / carry computer hardware to the required destination.
- Skilled with creating documentation and work instructions based on completed work.
- Must have at least one of the following COMPTIA Certs : A , Network , Security , etc.Additional Desirable Qualifications :
- ITIL Certification.
- ServiceNow experience
- MacOS troubleshooting and deployment experience
- Microsoft MCSA, CCNA or other related technical certifications.
Other details
- Pay Type Salary
Last updated : 2024-04-30
Job Summary
Full Time
Building Construction
$67k-84k (estimate)
05/02/2024
07/30/2024
bbnc.net
ANCHORAGE, AK
200 - 500
1972
Private
MARIE PAUL
$1B - $3B
Building Construction
Related Companies
About Bristol Bay Native
BBNC is a provider of economic development, employment and educational opportunities for the seafood industry.
The job skills required for Help desk specialist include Help Desk, Troubleshooting, Technical Support, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk specialist positions, which can be used as a reference in future career path planning. As a Help desk specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk specialist. You can explore the career advancement for a Help desk specialist below and select your interested title to get hiring information.
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Quotes from people on Help Desk Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Help Desk Specialist.
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